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Complaints Procedure

Lodging a complaint
A) How Do I Reach The Ombudsman And Are Our Services Free?
  • Visiting Any Of The Commission’s Offices (Nairobi, Mombasa, Kisumu, Isiolo, And Eldoret) In Person;
  • Calling Toll Free Number, 0800221349 Or 020 2270000;
  • Texting Short Code Number, 15700 (Safaricom Subscribers);
  • Writing A Letter Through P. O. Box 20414, 00200, Nairobi;
  • Writing An Email To Complain@Ombudsman.Go.Ke;
  • Visiting Any Of The Following Huduma Centres: Kakamega, Bungoma, Nyeri, Embu, Kajiado, Nakuru, Kisii, Mombasa, Kisumu And Nairobi (Teleposta Towers), See More Here
  • Filling An Online Complaint through our Complaints Management Information System
B) What Is The Cost Of Ombudsman’s Services?

All The Services Offered By The Ombudsman Are Free Of Charge.

C) Whom Can You Complain About?

A Public Office Or Public Officer From Which/Whom You Sought Services That Were Not Rendered Or That Were Delayed, Or The Officer Was Unprofessional, Rude Or Disrespectful To You Or Other Members Of Public.

D) What Results From A Complaint ?

When You Complain, A Wrong Is Righted And Administrative Justice Is Delivered. Complaining Ensures That Service Delivery In Public Offices Is Timely, Efficient And Effective.