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  • Official Launch of the Ombudsman's Complaints Management Information System (CMIS) which took place at KICC on 24th May 2022
  • A team from the Commission led by the Chairperson Hon Florence Kajuju during a Courtesy call to the MoICTDE CS
  • A team from the Commission pays a courtesy call to the AG
Commission on Administrative Justice
  • Lodge Complaints online
  • Submit feedback online
  • Complaints Management System
  • Feeback submission tool
  • Reporting Guidelines under ATI Act, 2016.
  • Ombudsman's Access To Information (ATI).
  • Implementation Access To Information (ATI).
  • 13th Edition Reporting Framework FY 2023-2024
  • Complaints Handling Guide

About Us

The Commission On Administrative Justice-Office Of The Ombudsman, Is A Constitutional Commission Established Under Article 59(4) Of The Constitution, And The Commission On Administrative Justice Act, 2011. The Mandate Of Office Of The Ombudsman Is Two-Fold, And Extends To Both National And County Governments. Firstly, The Commission Has The Mandate Of Tackling Maladministration (Improper Administration) In The Public Sector. In This Regard, The Commission Is Empowered To, Among Other Things, Investigate Complaints Of Delay, Abuse Of Power, Unfair Treatment, Manifest Injustice Or Discourtesy. Secondly, The Commission Has The Mandate Of Overseeing And Enforcing The Implementation Of The Access To Information Act, 2016.

Our Mission

To Enforce Administrative Justice And Access To Information In Kenya Through Complaints Resolution And Public Education For Efficient And Effective Service Delivery.

Our Vision

A Society That Upholds Administrative Justice And Access To Information.

Core Values

  • Responsiveness
  • Independence
  • Fairness
  • Transparency
  • Integrity