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ID Card Issued

A citizen was finally issued with a national Identification Document (ID)card thanks to the intervention of the Commission in a case of inordinate delay.

Mr. Christopher Kwata complained to the Commission alleging a failure by the National Registration Bureau to issue him with a replacement for his identification card because his fingerprints were greatly damaged. Mr. Kwata sought the replacement of his identification card upon losing the same in 2020. He was advised that he should wait for his fingerprints to grow and afterward apply for the identification. However, he unsuccessfully applied for the replacement numerous times in 2021 and 2022, and feeling aggrieved with the suffering occasioned him due to lack of an identification card, he sought the Commission’s intervention.

The Commission took up the matter with the National Registration Bureau leading to the issuance of an ID card.