A student-in-waiting, Mr. Sylvester Ondiek, will finally join Kisumu Polytechnic in January 2020 after missing the September 2019 intake following the inordinate delay by Jaramogi Oginga Odinga University of Science and Technology (JOOUST) to refund an amount he had paid as fee to undertake a Diploma course in Building and Civil Engineering.
In a complaint lodged with the Commission by his brother, Mr. Steve Akoth, Mr Ondiek was admitted to JOOUST in August 2019 to undertake a Diploma course in Building and Civil Engineering and paid the fee of Kshs. 45,000. However, the registrar later informed him that the course had only attracted one student hence it could not be taught due to lack of quorum. Mr. Ondiek was requested to change to another course or request for a refund of the fee he had paid.
Mr Ondiek wrote a letter to the registrar requesting for a refund to enable him apply for a similar course at Kisumu Polytechnic during the September 2019 intake which was only a few weeks away. According to the university, the refund was to be done in two weeks after the receipt of the letter by the Registrar but three weeks later the refund had not been effected, a situation which made it hard for him to make an application for the September intake.
Follow up with the institution even by his father did not bear fruit since he was severally told that the Registrar was out of office. On a further follow up by Mr. Ondiek, the Registrar retorted:
"The university used the money you paid and we are looking for money to refund you, we don't know when we will get the money.”
The inordinate delay and the dismissive, insensitive response by the Registrar prompted his brother Mr. Akoth to lodge a complaint with the Commission.
The Commission by way of inquiry raised the issue with the Vice Chancellor on 9th October 2019 which resulted in payment of the refund. Mr Akoth expressed his gratitude for the Commission’s intervention.
“I write to thank the Office of the Ombudsman…for helping my brother recover his fees…JOOUST gave him a check and we are waiting for him to join Kisumu Polytechnic in Jan 2020. We are just happy he has enough to begin his studies in the next intake,” he wrote in an appreciation email.