Kenyans should be at the forefront of demanding efficient service delivery as part of their citizens’ responsibility to ensure public officers live up to their expectations, the Commission has advised.
The Commission, during public education and sensitisation forums in Nakuru and Busia counties, urged Kenyans not to shy away from holding public officers and offices, both in the national and county governments, to their service delivery charter promises.
As part of improving service delivery in public offices, it is a requirement that a citizen delivery charter is developed and implemented. The charters spell out the services offered in the respective offices, the timelines of delivery, and fees charged, if any. The charters are displayed in the offices to enable members of the public understand their rights and obligations whenever they seek services.
During the public forums conducted on March 1, 2018, in Busia and Nakuru towns, participants had an opportunity to learn about the mandate of the Commission in entrenching good governance through addressing administrative injustices and enforcing the right to access to information held by public and private institutions.
At the same time, some members of the public got the opportunity to file complaints against public offices and officers who have in different ways frustrated their efforts to access diverse public services.

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Advocacy and Communications Manager, Sammy Cheboi, presents a gift to Nakuru County Government County Secreretary, Mr Benjamin Njoroge, during a courtesy call in his office.


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