No. However, in appropriate cases, the Ombudsman may seek to be enjoined as a friend of the Court or interested party.
Yes. There are a number differences as stipulated below.
Yes. Even if the position of a complainant is not upheld, the Ombudsman and the authority involved may examine the circumstances which led to the complaint. For instance, whereas the authority’s actions may have been correct, inquiries or investigations into the complaint(s) lodged may reveal the need, say, to provide more information about its policies to clients to avoid confusion.
The Ombudsman keeps records of complaints on different authorities and this helps in identifying patterns which may point to systemic problems, which if addressed will lead to changes in an authority’s policies or procedures and consequently, improved service. Therefore, stop lamenting and start complaining.