a) Complaints can be made through the following means:

1: Visiting any of the Commission’s offices (Nairobi, Mombasa, Kisumu, Isiolo, and Eldoret) in person;

2: Calling toll free number, 0800221349 or 020 2270000;

3: Texting short code number, 15700 (Safaricom Subscribers);

4: Writing a letter through P. O. Box 20414, 00200, Nairobi;

5: Writing an email to This email address is being protected from spambots. You need JavaScript enabled to view it.;

6: Visiting any of the following Huduma Centres: Kakamega, Bungoma, Nyeri, Embu, Kajiado, Nakuru, Kisii, Mombasa, Kisumu and Nairobi (Teleposta Towers), See more here

7: Filling an online complaint form on our website found here

 

b) What is the cost of Ombudsman’s services?

All the services offered by the Ombudsman are free of charge.

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Contact Details

Head Office:

2nd Floor, West End Towers
Opposite Aga Khan High School off Waiyaki Way – Westlands
P.O. Box 20414 – 00200
NAIROBI.
Tel: +254-20-2270000/2303000/2603765/2441211/8030666

Email : info@ombudsman.go.ke

 

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