a) Complaints can be made through the following means:
1: Visiting any of the Commission’s offices (Nairobi, Mombasa, Kisumu, Isiolo, and Eldoret) in person;
2: Calling toll free number, 0800221349 or 020 2270000;
3: Texting short code number, 15700 (Safaricom Subscribers);
4: Writing a letter through P. O. Box 20414, 00200, Nairobi;
6: Visiting any of the following Huduma Centres: Kakamega, Bungoma, Nyeri, Embu, Kajiado, Nakuru, Kisii, Mombasa, Kisumu and Nairobi (Teleposta Towers), See more here
7: Filling an online complaint form on our website found here
b) What is the cost of Ombudsman’s services?
All the services offered by the Ombudsman are free of charge.